Uniform & Merchandise Specialists
We put your brand in peoples' hands
Phone us today 0800 784 785

Terms & Conditions

  1. QUOTING AND PRICING
    1. Promo Factory quotes are valid for 30 days from date received.
    2. We will supply a final purchase order once we have sighted the finalized designs and know the confirmed quantity. If artwork or quantities have changed this will result in a price increase. 
    3. Pricing invoiced excludes 15% GST and any additional freight or design services that may have been incurred throughout the job will be added.
    4. By approving your quote and artwork signoff, you are deemed to have read and accepted our terms and conditions.

  2. SAMPLE POLICY
    1. Promo Factory is happy to send out samples throughout NZ. We do have structured value limits on our samples going out.
    2. Our samples are free of charge (up to a certain value) with all orders placed. With orders that don 't proceed all we ask is that they are returned within 10 days of receiving them to our offices.
    3. All returns must be returned with its original packaging, this includes the packaging not being damaged. Charges will be invoiced for damaged products returned.
    4. If your order does not progress the freight to return products is at your cost.
    5. You will be liable to pay for all damaged products if they are sent back in non-saleable condition or any condition other than how you received them from fundraise factory.
    6. There may be occasions when our samples are not free of charge due to being a retail or pre pay high value product. These are to be pre-paid. No sale stock can be held or sent as samples.

  3. ARTWORK
    1. To process any branded items we need high resolution vector file, .eps, .ai or high res pdf formats. Please ensure when sending your artwork that all fonts are converted into curves/paths.
    2. When sending your artwork, please advise specific PMS colours, we can select PMS colours for you but you will be required to approve these from an electronic proof. PMS colours will be written on the proof to double check. Once approved and proofs are signed the final products must be accepted as approved.
    3. We offer in house design for an additional cost. Each design job needed will be quoted before we proceed with the job.
    4. We supply two FREE pre-production proofs, additional proofing will be charged at $35.00 per proof to cover our designers time.
    5. If you do not specify the position of your logo, we will assume it will be standard positioning which we will specify on all your final purchase orders and proofs.
    6. Promo Factory will not proceed with any job until the signed proof and final order is received. You can scan and email these back or just simply reply that you are willing and happy to proceed with the last proof you received. This is the most important stage of the order process, and we need to ensure you check your proof carefully before we go into production.

  4. INTELLECTUAL RIGHTS
    1. Promo Factory owns all intellectual ownership or all submitted ideas, planning and products.
    2. All projects submitted may not be shared with any other  company or utilised by the client unless either using Promo Factory for the campaign or paying Promo Factory for the concepts.

  5. STOCK HOLDING INFORMATION
    1. Promo Factory can't guarantee stock, we may be able to hold stock for 24 hours, but due to high volumes being ordered by many others, we can only tell you what stock we have on hand at the time of the quote.

  6. LEAD & DELIVERY TIMES
    1. Unbranded products can be delivered within 48 hours.
    2. Branded Products turnaround time is traditionally 7-10 working days from the signoff of your pre-production artwork proof.

  7. PAYMENT TERMS
    1. Promo Factory will email all our invoices.
    2. Credit Application Forms need to be written up to open an account.
    3. All new accounts have to pre-pay the first 3 orders.
    4. We use STRIPE on our XERO invoicing system that you can click and pre-pay straight away with your credit card.
    5. Standard payment terms after your official account is setup is the 20th of the month following the date of the invoice emailed.
    6. All accounts outstanding of 30 days will incur interest charges of 2.5% per month will apply and your account will be placed on stop credit.
    7. Payments can also be made to our bank account:

      BANK: BNZ
      ACCOUNT NAME: PROMO FACTORY
      ACCOUNT NUMBER: 02 0214 0178533 00